100% customer satisfaction is our primary objective.
With confidence, we offer a 100% satisfaction guarantee or your money back, no questions asked. Our guarantee applies to the quality and condition of our products. We guarantee as well that all our cigars are 100% authentic.
After you place an order, we hand select cigars that are at their peak for consumption. We ship them to you in a time efficient manner and ensure that you receive the cigars in the same condition we foster in our humidor.
Our cigars are sent to you in their original boxes from our temperature/humidity regulated humidors in hermetically sealed packaging in order to preserve freshness. Loose cigars are packed in reusable humidifying pouches.
If you are not completely satisfied with our products, you may return your purchase in its original packaging for an immediate and full refund or exchange at your discretion. Kindly inform us by email of your dissatisfaction so that we may inform you of our refund / exchange procedures.