Our cigars are sent to you in their original boxes from our temperature/humidity regulated humidors in hermetically sealed packaging in order to preserve freshness. Loose cigars are packed in reusable humidifying pouches. We will deliver the goods that you order to the delivery address you give when you place your order.
Once we accept your order, we will endeavour to deliver the goods within the delivery period that applies to the option you have chosen (usually within 24 hours). If we do not come to the delivery address within the applicable delivery period and you have given us the correct full delivery address then you may please contact us.
If there is no one available to accept the delivery when our courier arrives, the courier will keep the goods for up to two days and you can arrange for a new delivery date. After two days we may treat the order as cancelled by you. If you give us an incorrect or incomplete delivery address and as a result we try but are not able to make the delivery, we may treat the order as cancelled by you.
If some of the goods you ordered are not available we may deliver part of your order.We will deliver the rest of the order as soon as possible afterwards.