Keeping you happy is our top priority. Returns are easy - if you are not satisfied with our product, you may return the item within 10 days of receipt of your order for an exchange, credit note, or refund. Returns take up to 5 business days from receiving a return to process. Before returning the item, please contact us by email firstname.lastname@example.org or call 1800 3000 1007 (24/7) and let us know what product you are returning and the reason. Then a Return Merchandise Number (RMN) will be issued. It is important that you make note of this number to include with your return.
We do our best to provide you with the highest quality cigars, pipes, and accessories, in perfect condition, as quickly as possible. Every shipment is inspected for quality and undergoes a series of several spot-checks by our shipping staff for accuracy and quality. Should you experience any problems, please contact us (hyperlinked to contact us page). We're here to help. We guarantee your satisfaction and we will work to achieve it.
How the return policy works:
Cigars — For cigars by the box or bundle of 20 cigars or more, if you try 1 cigar and return the remainder, you will receive full merchandise credit, less shipping charges. If you try more than 1, pro-rata credit is applied, less shipping charges. For samplers, 5-packs and non-cigar merchandise, returns must be in new, unopened condition to receive full credit. This includes having cigars in their cellophane wrappers. Please keep the original packaging and any accessories to return with the item and do not return any cut or smoked cigars, as this may affect your refund.
Pipes — If you are not satisfied with your pipe for any reason, you may return the item within 15 days of receipt of your order for an exchange, credit note, or refund. Returns take up to 5 business days from receiving a return to process. Only pipes that have not been smoked are eligible for return. We stand behind every pipe we sell to be free of defect for one year. Warranty does not include stem, mouthpiece, excess wear and tear, and cracks due to dropping.
Pipe Tobacco — If you feel your tobacco was not manufactured to the highest of standards - or if the tobacco is not what you ordered - please contact us (hyperlink). Only unopened containers are eligible for return within 15 days of receipt of your order.
If you fail to return merchandise within the given time frame or without an RMN, we may deny credit or issue a 15% re-stocking fee.
We do our best to provide you perfect products in perfect condition as quickly as possible. Shipments are inspected and double checked by our shipping staff for accuracy and quality. Should you experience any problems, please contact Customer Service.